Success Stories

American Nursing Services

I am writing to express my sincere appreciation to you and your team at TekMate. As you know, we in the Alaska Division of American Nursing Services, Inc. recently replaced our centrex phone system with the DID service and Mitel phones offered through your company. We could not be happier!

As Steve Alden, your senior account executive promised, our “out of the box” cost savings has been significant. The instruments work beautifully and are very user friendly. The functionality of the units has allowed us to streamline our processes and downsize the number of our staff, affording us an additional cost savings. Beyond the financial savings your business gave us, the customer service has been and continues to be exemplary! Aaron worked diligently and patiently with me and our corporate IT department, located in Louisiana, to fine tune the set up of our system.

He also coordinated the switch from one local telcom utility to another. Without a doubt, his foresight and preplanning saved us immeasurable headaches along the way. His user training was very helpful as well. Hector was equally as thorough and patient with us as we moved into and progressed through the implementation phase. He continued to address all the possible set up scenarios and lay out the options available to us through your robust voice system.

The day we went “live” we experienced a total communication failure. Even though this was due to no fault of TekMate, your team was right here and helped us work through the issue until it was resolved. Your team also cheerfully addressed the few set up changes we decided to make after the system was installed; amazing customer service! Please extend my heartfelt thanks to your team for me. I am certain with your quality product and the fabulous customer service you provide, you and your company have a bright future.

Sincerely,
Kirsten Gurley
Clinical Director American Nursing Services

Odom Corporation

Everybody had a great attitude throughout the process. The people skills were exceptional. You’ve set the standard – Now we’ll expect nothing less. Keep up the great work!

Jeff Neill